TERMS AND CONDITIONS OF USE

1. Acceptance of Terms

By accessing, creating an account on, or using DocRelease ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms form a legally binding agreement between you and Ezelbee, LLC, a New Mexico limited liability company ("Company," "we," "us," "our").

Your use of the Service is also governed by our Privacy Policy, incorporated here by reference.

YOU MUST BE AT LEAST 18 YEARS OLD AND A UNITED STATES RESIDENT TO USE THIS SERVICE. USERS OUTSIDE THE UNITED STATES ARE NOT PERMITTED.

2. Description of the Service

DocRelease provides a secure online platform that allows registered users ("Users") to:

• Upload and store sensitive PDF documents such as wills, medical directives, powers of attorney, and other personal documents.
• Designate trusted individuals ("Requesters") who can request release of a stored document.
• Utilize a configurable "dead man's switch" mechanism whereby a document is automatically released to a designated Requester if the User does not respond to a release notification within a chosen waiting period.

The Service is provided "as is" and without warranty.

THE SERVICE IS NOT A MEDICAL SERVICE, LEGAL SERVICE, EMERGENCY RESPONSE SERVICE, OR PROVIDER OF LEGAL OR MEDICAL ADVICE.

3. No HIPAA Relationship; Not a Covered Entity

DocRelease is not a Covered Entity or Business Associate under HIPAA.
We do not provide health care services, medical advice, or insurance services.

Nothing in the Service creates:

• a doctor–patient relationship,
• an attorney–client relationship,
• a fiduciary relationship.

4. Users; Eligibility; U.S.-Only Access

The Service may be used only by:

• Individuals aged 18 or older
• Individuals who are physical residents of the United States

WE DO NOT ACCEPT USERS WHO RESIDE OUTSIDE THE UNITED STATES.

Accessing the Service from outside the U.S. violates these Terms.

5. Account Registration and Security

To use the Service, you must:

• Provide accurate registration information
• Maintain login credentials securely
• Enable and use multi-factor authentication (2FA)

You are solely responsible for activities conducted under your account.

6. Identity Not Guaranteed

We do not perform KYC identity verification.
Identity is based solely on login credentials and 2FA.
You assume responsibility for verifying the identity of Requesters you designate.

7. Dead Man's Switch Operation

By using the release mechanism, you acknowledge:

1. A Requester may initiate a document request.
2. We notify you via email (and optional SMS when implemented).
3. If you do not respond before your custom timer expires, the document is automatically released.
4. The Requester then has a limited window (typically one hour) to download.
5. If our servers or email systems experience downtime, notifications or releases may be delayed or fail.

WE MAKE NO UPTIME GUARANTEES. WE ARE NOT LIABLE FOR FAILED NOTIFICATIONS OR RELEASES.

8. Document Storage, Encryption, and Access

Your documents are stored:

• In secure U.S.-based data centers
• Encrypted at rest using AES‑256‑GCM
• Encrypted in transit via HTTPS
• With server-side encryption keys inaccessible to administrators

We encrypt and decrypt documents server-side for operational purposes.

8.1 Admin Access Only With Legal Process

Administrators cannot decrypt your documents unless compelled by:

• Valid subpoena
• Court order
• Search warrant
• Other lawful U.S. legal process

We will comply with lawful demands.

9. Prohibited Use and Illegal Content

You may not upload, store, transmit, or attempt to store:

• Any illegal content
• Child sexual abuse material (CSAM)
• Disguised or encrypted CSAM embedded in PDF files
• Documents used for fraud, impersonation, or identity theft
• Content violating U.S. law
• Malware or malicious code

WE WILL REPORT SUSPECTED CSAM TO LAW ENFORCEMENT AND WILL DECRYPT DATA IF SERVED WITH VALID LEGAL PROCESS.

10. No Emergency or Time-Critical Services

The Service is not a replacement for:

• 911
• Medical services
• Emergency legal processes
• Statutory filing requirements

We cannot guarantee time‑critical access to data.

11. Data Loss, Downtime, and Interruption Risks

You acknowledge:

• Data loss or corruption is possible
• Unauthorized access is possible despite reasonable safeguards
• Email notifications may fail
• Our servers may become unavailable
• We provide no guarantee of uptime or preservation

YOU ACCEPT ALL RISKS ASSOCIATED WITH USING THE SERVICE.

12. Deletion of Documents and Accounts

12.1 Document Deletion

When a document is deleted by you:

• It is permanently removed from active storage
• Encrypted backups may persist for up to 30 days

12.2 Account Deletion

Account deletion requests must be sent to support@documentrelease.com.
We process such requests within 30 days unless prevented by legal obligation.
Once completed, deletion is permanent.

12.3 Post-Death Requests

Heirs may request deletion only, not access.
We require proof of death (e.g., death certificate).

13. Intellectual Property

All content, software, and trademarks are the property of Ezelbee, LLC.
You receive only a limited, revocable license to use the Service.

14. Fees and Future Paid Features

The Service is currently free.
We may introduce paid tiers in the future.
New fees will not apply retroactively without notice.

15. No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

THIS INCLUDES WARRANTIES OF:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• SECURITY
• UPTIME
• RELIABILITY

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE TOTAL LIABILITY OF EZELBEE, LLC FOR ANY CLAIM SHALL NOT EXCEED THE LESSER OF:

1. THE TOTAL AMOUNT YOU PAID US IN THE PAST 12 MONTHS; OR
2. $1,000.

THIS LIMITATION APPLIES TO:

• NEGLIGENCE
• DATA LOSS
• HACKING
• FAILURE TO RELEASE OR NON‑RELEASE
• FORCE MAJEURE
• CONTRACT CLAIMS
• TORT CLAIMS

17. Indemnification

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS EZELBEE, LLC FROM ALL CLAIMS ARISING FROM:

• YOUR USE OF THE SERVICE
• YOUR DOCUMENTS
• YOUR REQUESTERS
• ILLEGAL CONTENT
• VIOLATION OF THESE TERMS
• ANY ACTIONS TAKEN USING YOUR ACCOUNT

18. Arbitration; Waiver of Class Actions

18.1 Binding Arbitration (AAA)

Disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA).

• Governing law: New Mexico
• Venue: Virtual, deemed held in New Mexico
• Language: English

18.2 No Class Actions

YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS, MASS, GROUP, OR REPRESENTATIVE ACTION.

19. Governing Law

These Terms are governed by the laws of the State of New Mexico.

20. Termination

We may suspend or terminate your account for violations of these Terms or for illegal activity.

21. DMCA Policy

DMCA notices may be sent to: support@documentrelease.com

22. Changes to These Terms

We may modify these Terms at any time.
Continued use after changes signifies acceptance.

23. Contact

Ezelbee, LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
Email: support@documentrelease.com